Arlo secure

[Paul04042]

I’m hoping this makes it someone in admin or at least someone who cares enough to recognize it’s costing them money. I recently made the decision to cancel my subscription due to the fact that I never received notification that there was a 30% price increase per month. Arlo decided that the couldn’t prorate my month in the form of a refund so I disputed it and Arlo won the $20 for the last month. 
Bad decision on their part! I’m a real estate agent and deal with a lot of folks who ask me about security cameras and like items. I can guarantee that Arlo has taken a good hit based on the fact that I share my displeasure about the company as a whole. I have recently referred 4 of my clients to Bing and will continue to do so with many more clients and customers because of Arlo’s practices. I actually take pleasure in referring my clients to Bing as they know how to treat customers. I didn’t ask for anything more than the 29 days of the month that I prepaid for before I chose to cancel. Hope it’s helpful to know that when you don’t know how to treat decent customers, it will always bite you in the backside down the road. Glad you insisted on taking my final months subscription even though I cancelled it because you didn’t notify me ahead of time of the price increase. You’ll lose a bunch more money that you’ll never see because of your practices thanks to me and felt it was important enough for me to share with you that it’s costing Arlo a lot more then they took from me over and over again!

Cheers!

[Edinburgh_lad1]

Bing or Ring?

[BrookeN]

The price increase was at the beginning of the year and an email had been sent out to all the users letting them know about the change. I am sorry to hear that you did not receive or may have missed that email. I also want to say sorry that you are frustrated with the outcome of your support call, that is not the way we want our customers to feel. If you need any help in the future, please reach out and I would be more than happy to assist.