Arlo pro shows plugged in symbol not lightning bolt when recharging. How to fix?

[jguerdat]

Does the battery by itself work i the camera?

[West10]

Did until ran dead and had to charge it

[jguerdat]

There's an FAQ here on how to revive dead batteries. Basically, you need to try 6 times to charge to get enough charge in the battery to be able to fully charge. Check the FAQ for details.

I don't let the batteries go completely dead before charging and don't have any problems.

[West10]

Thanks for that. We didn’t let the camera go fully dead either, but when it wouldn’t charge it did go fully dead

[jguerdat]

Do you have more than one camera? Swap batteries around and try charging both to see if you can figure out whether it's the camera, battery or charger. Be sure you're using the Arlo charger and cable.

[West10]

Unfortunately we’ve qlresay tried that and no luck :(. Also tried the reviving dead batteries faq yesterday and that didn’t work

[jguerdat]

Open a case with support:

https://www.arlo.com/en-us/support/contact.aspx