Arlo|Smart Home Security|Wireless HD Security Cameras
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Arlo pro not staying online

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Azpugmom
Initiate
Initiate
Had system for about 1 month and things were ok. Now constantly getting "system offline contact support " error messages when trying to view live feeds from my phone's app. (Batteries fully charged, base lights all on, Wi-Fi showing strong signal). Also on days when it is connected, it takes sooo long to view the live feed, the person is long gone!
Model: VMC4030| Arlo Pro Wire-Free Camera
jguerdat
Guru Guru
Guru

Try power cycling your router and base, one at a time in that order. Log out and back into the app. Try both WiFi and cell service. Also, try a browser.

steve_t
Master Master
Master

Since the error message is telling you to contact support, can we assume you've done that?

JamesC
Community Manager
Community Manager

Azpugmom,

 

What is the behavior of the base station LEDs (lit/unlit, color, blinking/solid etc.) when you experiencing this?

 

JamesC