Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo pro not staying online

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Initiate
Initiate
Had system for about 1 month and things were ok. Now constantly getting "system offline contact support " error messages when trying to view live feeds from my phone's app. (Batteries fully charged, base lights all on, Wi-Fi showing strong signal). Also on days when it is connected, it takes sooo long to view the live feed, the person is long gone!
Model: VMC4030| Arlo Pro Wire-Free Camera
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Guru Guru
Guru

Try power cycling your router and base, one at a time in that order. Log out and back into the app. Try both WiFi and cell service. Also, try a browser.

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Master Master
Master

Since the error message is telling you to contact support, can we assume you've done that?

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Community Manager
Community Manager

Azpugmom,

 

What is the behavior of the base station LEDs (lit/unlit, color, blinking/solid etc.) when you experiencing this?

 

JamesC