Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Arlo pro cloud storage deletes on 7th day

Reply
Discussion stats
  • 3 Replies
  • ‎2017-03-26 11:17 AM
  • 2992 Views
  • 0 Likes
  • 2 In Conversation
Ajmmmr
Aspirant
Aspirant
‎2017-03-26 11:17 AM
I had 7 days of videos saved to the cloud. I understand that on the 8th day, the earliest day would be overwritten with the 8th day activity and so on. However all of my 7 days of cloud activity is gone. It started all over as day 1. Why is this happening?? Please help.
Labels:
0 Likes
Reply
Message 1 of 4
2,992
3 REPLIES 3
jguerdat
Guru Guru
Guru
‎2017-03-26 01:29 PM
Try both the app and a browser. It may just be a display issue. Also, power cycle the base.
0 Likes
Reply
Message 2 of 4
2,981
Ajmmmr
Aspirant
Aspirant
‎2017-03-26 06:12 PM
Powered cycle the base and tried from both my app and browser, and it did not correct the issue. Any other suggestions would be appreciated.
0 Likes
Reply
Message 3 of 4
2,967
jguerdat
Guru Guru
Guru
‎2017-03-27 04:58 AM

The only other thing you can try is to verify that the filter isn't set in the library tab.  The filter (funnel icon) should be empty, not green.

 

If that doesn't help, opena a case with support.

0 Likes
Reply
Message 4 of 4
2,946
Discussion stats
  • 3 Replies
  • ‎2017-03-26 11:17 AM
  • 2993 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.