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Arlo pro charger not working

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Viteacia
Aspirant
Aspirant

Charger is nolonger charging...only had about 7 months

5 REPLIES 5
jguerdat
Guru Guru
Guru

Open a case with support for a replacement.  You can also use a quality charger that supports Qualcomm Quick Charge - 5v and 9v at 1.5 amps or higher.  Newer Samsung phones, among others, use this.

JamesC
Community Manager
Community Manager

Viteacia,

 

Do you have more than one camera that will not charge? Are you using both the AC adapter and charging cable that came with your Arlo Pro when attempting to charge the camera?

 

JamesC

Viteacia
Aspirant
Aspirant
Yes i am using the original charger and i have two cameras ....neither of them will charge
Viteacia
Aspirant
Aspirant
I have also attempted to use another charger but the way the port is made no other charger will fit
JamesC
Community Manager
Community Manager

Viteacia,

 

Please contact the Arlo Support Team to further investigate this issue. You will find several options for contacting support in the provided link.

 

JamesC