Arlo pro camera is not charging

[a19730]

Hi

 I am trying to charge my Arlo Pro camera for the first time, and it is not working. I searched forums and tried changing the cable but didnt work.

Please suggest me how to fix it.

HW version: H7

Firmware: 1.092.0.3_12290

Serial Number: 4VR16B7ABB4B1

thanks

Raju

[TomMac]

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In order for the camera to charge, you MUST be using the supplied adapter and cable... the adapter is a Qualcomm type that supplies dual voltage of 5v and 9 v. ( cam needs 9v to charge )

So if an issue, pull out the battery and then replace in camera...use the supplied adapter for ac and when plugged i nte hble led should go on

( or look at the camera in settings , you will see the charging "lightning bolt" symbol