Arlo pro camera doesn't start up. No LED lights showing. Tried different battery.

[Kort1979]

Hello All,

Sinds a couple off days, one off the four arlo pro camera's doesn't start-up any more.

When I try to recharge the led light doen't go on and there is no reaction when I press the 'sync' button.

I have already placed a other battery, but did didn't help.

Just before I have placed the camera on continue power, but the battery didn't charge.

What can I do?

Regards Fam de Kort

[TomMac]

does it work on ac with the battery removed?

also read this just in case;

https://kb.arlo.com/000052305/My-Arlo-Pro-or-Arlo-Pro-2-battery-is-dead-what-do-I-do

[Kort1979]

Thanks for reply, with ac the red (night vision) lights blinks once, but sync doesnt work. No blue lights.
Also tried the link (place full battery several times).
......

[JessicaP]

Hey Kort1979,

If you're still having issues, contact the Support Team so they can further investigate this issue. You will find several options for contacting support in the provided link.