Arlo not sending verification email

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SarahF
Aspirant
Aspirant

INFURIATING!  Got logged off my Arlo system somehow and can't get back in.  Arlo is not sending verification email.  It will send password reset email without issue, but not verification email.  Other verification methods are two expired devices I no longer have.  This is ridiculous!  How am I supposed to log back in?

4 REPLIES 4
BrookeN
Arlo Moderator
Arlo Moderator

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off. 

 

SarahF
Aspirant
Aspirant

Tried to DM you but BrookeN won’t pull up as a valid user name. ???

SarahF
Aspirant
Aspirant

Ignore - finally pulled up after 10 tries. !?

BrookeN
Arlo Moderator
Arlo Moderator

I received your message and have reached out to support. They will be contacting you as soon as possible.