Arlo not accepting their own EOL discount codes?

[jam436]

Like everybody else I received the EOL notice, along with a separate email offering a 50% discount on new equipment and a 75% discount on a subscription for a year.
This morning I tried to sign up for a subscription plan and I received the following error:
"Unable to get coupon details - Coupon code - AEOL-xxx-xxx-xxx-xxx"

What's going on now?

[JamesC]

jam436,

Which subscription plan are you trying to subscribe to? Are you still seeing this error?

JamesC

[jam436]

I had to sign up for an Arlo Secure plan last month (1 camera) just so I could get hold of someone on CS to ask why I never received the discount email that followed the EOL email. Seems if you aren't a subscriber they don't want to talk to you at all. Even then, that took some doing. 
Now that the 1-month single camera plan is getting ready to expire, I'm trying to "change plan" to the $12.99/mo. plan.
Every time I enter the 16-digit code they sent me I get an error.
Funny thing is, my son has his own house and also Arlo cameras.
He's tried, using the code they sent him, and he's getting the same error.
"Unable to get coupon details - Coupon code - AEOL-xxx-xxx-xxx-xxx"

[jam436]

[whiteyvonner]

Is there someone at Arlo that can solve this problem? When you click on "Redeem" from the email, the discount code prefills and says it is not valid. What is the issue? It's disturbing that there is no way to contact someone at Arlo

Yvonne

[JamesC]

jam436,

Your support ticket has been escalated, an agent will provide you with a status update as soon as possible.

whiteyvonner,

I've opened a ticket with the support team and provided the details you've posted here on the community. An agent will reach out to you with an update as soon as possible.

JamesC

[Enjoylife]

have the same problem with the 75% subscription discount. what is the issue with Arlo?

[JamesC]

Enjoylife,

Which plan are you attempting to use with the discount? Are you opting for the annual plan?

JamesC

[AHJax]

Same issue here. 9.99 a month annual plan. 

[JamesC]

AHJax,

Are you still receiving the same error today?

JamesC

[BTG]

I'm having the same issue. "Unable to get coupon details Coupon code - AEOL-WFS-G4N-36S-R4N"

Thought it took the coupon code last month when I downgraded from the Secure Plus plan to the Secure plan, but the credit I received ($4.17) was just for the difference in plans for the month. I'm looking at the next billing period on March 22nd and it's showing $12.99 mo + tax will be charged to my cc on file. I've tried the coupon code again with no luck.

Please advise.