Arlo /Windows / Kaspersky Not Working

[JRalph]

I was having issues getting logged in while Kaspersky was enabled, but not when it was disabled. I contacted Kaspersky and was provided a solution:

Open Kaspersky - Settings (gear icon at bottom)

Select Protection - Wen Anti-Virus

Select Advanced Settings (bottom of screen)

Select URL Advisor - Check URLs - Manage Exclusions 

Add https://my.arlo.com/#/cameras

[TomMac]

Thanks for info

[JohnBut1357]

This issue has caused me a lot of difficulty. I tried doing what JRalph suggests (and nearly every other suggestion) but none of them worked. I am using Google Chrome on a Windows computer and I could only get access to my Arlo account by turning off Kaspersky web antivirus. I discussed the problem with Arlo but they were unable to help so I went to Kaspersky and here is their solution (which works every time), I received this e-mail:

Please do the following in order to add a website to the trusted URLs:

1) In the Kaspersky main window go to "Settings => Protection => Web Anti-Virus => Advanced Settings => Configure trusted web pages
2) Click on "Add", enter the following addresses of the website you wish to add and set the status to "Active"

https://my.arlo.com/hmsweb/client/subscribe
https://myapi.arlo.com/hmsweb/client/subscribe

3) Confirm by clicking on "Add".

So for anyone suffering from this problem I definitely recommend this as the solution.

[RMacD]

Trusted URLs

https://my.arlo.com/#/login

https://my.arlo.com/#/cameras

https://arlo.netgear.com

Exclusions

https://my.arlo.com/hmsweb/client/subscribe

https://myapi.arlo.com/hmsweb/client/subscribe

[cjb02703]

Thank you for the info.  It worked!

[JohnBut1357]

Good to know it has been successful. 

[Jim1000]

(Arlo web page is encrypted so the Web Anti Virus Settings will not work - it must be done here.)

In Kaspersky - Kaspersky said next version they will fix the issue

Click on the Settings Icon ..little wheel in lower left corner
Click on Addtional
Click on Network . Network Settings

[SETTINGS]
Checked - Limit Traffic on Metered Connection
Checked - Inject Script into Web Traffic
Monitor selected Ports only
Scan Encrypted connections
On errors with encrypted connections - ask

Scroll down to 'Manage Exclusions'
Add these 3 items to exclusions.
my.arlo.com
myapi.arlo.com
arlo.com

(make sure these 3 entrys are active.)