Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo VMB3010r2 Base & H7 Cameras Not Working After June 8 Firmware Upgrade

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blah01
Aspirant
Aspirant

Since June 8 base station firmware upgrade to 1.19.0.3_1305_68a8e53 my system stopped working.  Base station and cameras are connected but unable to view video feed in web browser or iOS App.  Web browser either says "Unable to Connect to Media Server" or "An Unexpected Error Occurred".  iOS App spins then stops but no image loads.

 

Have tried rebooting cameras, rebooting base station, removed all cameras & re-added and removed base station and re-added with no change/improvement.

 

System has worked well for years and for several months in current location.

7 REPLIES 7
ShayneS
Arlo Moderator
Arlo Moderator

What do the status LEDs display on the front of the base station? 

blah01
Aspirant
Aspirant

Power, internet and camera lights are all green.

ShayneS
Arlo Moderator
Arlo Moderator

Are you having an issue with your internet with any other devices? Are you able to browse the web etc?

blah01
Aspirant
Aspirant

No internet issues from any device.

ShayneS
Arlo Moderator
Arlo Moderator

Are you still experiencing this issue? Have you tried to re-onboard the cameras to the base station? 

blah01
Aspirant
Aspirant

After having the system powered-down for several hours, setting-up from scratch and re-adding each camera everything seems to be working again.  Will monitor for a few days to see if it continues working.

ShayneS
Arlo Moderator
Arlo Moderator

Thanks for the update!

 

Please let me know how it goes.