Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Pro with dead battery; water came out after opening it

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Aspirant
Aspirant

I have a twin pack Arlo Pro.  One is mounted at the front of the house and one at the rear. Up until today both worked fine

 

i took both cameras down and reset the base unit which then updated itself.  The camera from the front resynced fine and charged fine.  The rear wouldn’t sync and flashes blue light when plugged in but won’t sync.  I opened it up and water came out ( not a massive amount) I have had the hair drier on it and swapped batteries but the same thing happens. Also tried on just the charger but same issue

 

anyone have any ideas? 

 

Thanks in advance 

Model: VMC4030 | Arlo Pro Wire-Free Camera

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Guru Guru
Guru

It sounds like either the battery cover wasn't completely closed or the seal is missing (the seal makes it somewhat hard to open and close the cover). Since this seems to be a hardware problem, open a case with support:

 

https://www.arlo.com/en-us/support/contact.aspx

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Highlighted
Guru Guru
Guru

It sounds like either the battery cover wasn't completely closed or the seal is missing (the seal makes it somewhat hard to open and close the cover). Since this seems to be a hardware problem, open a case with support:

 

https://www.arlo.com/en-us/support/contact.aspx

View solution in original post

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Aspirant
Aspirant

Thought as much. Thank you for your reply... now to try and get in touch with them! No email and chat isn’t working! Thanks again