Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Pro not recording motion when activating siren (Only on HW 15 Cameras, HW 8 Cameras fine)

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Apprentice
Apprentice

Hi

 

I have 12 cameras. 6 are Hardware Version 8 (HW 😎 and the other 6 are Hardware Version 15 (HW 15). I have the following issue on ALL 6 cameras thats HW 15...

 

The setup is to record motion. As soon as I add the action to also activate the siren, the recording stops. I do get a notification though, but no recording to the library.

 

I have resynced cameras to the base... did not help. Are there an issue with HW 15 to both record and turn on the siren? 

 

Please help.

 

Regards

Model: VMC4030 | Arlo Pro Wire-Free Camera
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Guru Guru
Guru

I'd contact support for this one.

 

https://www.arlo.com/en-us/support/contact.aspx