Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.
Arlo Community

Arlo Pro not letting me grant access. Don't see "Grant Access" tab.

Reply
Discussion stats
  • 1 Reply
  • ‎2020-06-11 10:29 AM
  • 543 Views
  • 0 Likes
  • 2 In Conversation
Mgoon06
Follower
Follower
‎2020-06-11 10:29 AM

I currently have to Arlo Pro set up with base station VMB4000r3. I have lost the ability to grant other people access to my system. When I got to Account under settings my only options are New System Setup, Profile, and Buy add on's. There is no tab for "Grant access". This is the same for the App and also the website. Any ideas?

Labels:
0 Likes
Reply
Message 1 of 2
543
1 REPLY 1
jguerdat
Guru Guru
Guru
‎2020-06-12 06:20 AM

I've never seen "New system setup" under Account. Are you using the latest app downloaded from the appropriate app store? What phone and OS are you using? Have you tried rebooting the phone and reinstalling the app?

0 Likes
Reply
Message 2 of 2
529
Discussion stats
  • 1 Reply
  • ‎2020-06-11 10:29 AM
  • 544 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.