Arlo Pro issue with RMA being received by support

[pratikdave1987]

Good Morning Netgear,

i'm from Sydney Australia. I bought Arlo Pro 3 camera system last year. One of them camera serial number (4XH4757WBD691) has an issue with motion detection. I have contacted Arlo support team and they advised me to replace my faulty camera.

I have given case number 40424793 and RMA number 579839.

I have sent my faulty Arlo pro camera serial number 4XH4757WBD691 via Australian express post tracking number R237403005322635006140907 on address given me by Arlo support,

 NETGEAR Returns
BRIGHTSTAR LOGISTICS PTY LTD.
Door 7, 11-13 ASH ROAD
PRESTONS NSW 2170
AUSTRALIA

 which delivered on Wed 05 Sep • 09:13am. I checked RMA status online using my RMA number 579839 which confirms that warehouse in Sydney received my faulty unit on 9/5/2018, 10:00 AM.

Yesterday 6^th September warehouse in Sydney sent me star-track return post with plastic bag in it advising me to send the faulty camera back which I have already done it. I am waiting on my new replacement camera.

Spoke with 3 different people via chat yesterday no one seems to be helpful. They all saying they haven’t received it.

I keep on saying please check the RMA status online using the ink,

https://www.netgear.com/mynetgear/myNETGEAR/rmaCheck.aspx

Status confirms they received my faulty unit on 9/5/2018, 10:00 AM

Can someone help me out here?

[JamesC]

pratikdave1987,

I will review and escalate your case as necessary. I'll provide you with an update as soon as possible.

JamesC