Arlo Pro - can't change modes from phone or online

[P3user]

Just installed the Arlo Pro 2 camera system.  Was able to view modes on my phone with initial setup.  Was unable to change modes.  Always armed.  Reset and reconfigred several times.  It just gets worse not better.  Even when logged in online I cannot change modes.  Always armed.  Saw 15 pages of this issue dating back to May 2018.  Have a case ticket but that will most likely go unresolved as most of the post on the 15 pages.  I have tried chat and it never connects to an agent.  Call but on hold for 30 minutes and give up.  The only time I was able to connect to support was with someone who could only recommend a system reset and reconfigure.  OK how many times are you supposed to try that until you get lucky and it works for a week?  Several post on the 15 pages stated brief resolution.  

[P3user]

OK problem resolved.  Was instructed to remove and reload app.  That won't do it.  You have to remove each device first.  Reset you base station with a pin or paperclip.  Open the app and reconfigure/synch all devices.  Once that was done all my modes work.  Soon after installation it requested a firmware update on base stations and cemeras.  From others here that seems to be the start of the problem.  Mode selection goes away on your app.  Could not change mode online either.  All woking now.  

[ShayneS]

The development team is currently investigating these reports. I will provide an update as soon as I know more.