Arlo Pro cameras won't sync

[TitleistPro]

Well where does one begin when so many have offered so much before? Let's start with the common notion had by many tech saavy people, "it must be the user not the equipment" that's the problem. Well add me to that list. After chatting with a script reader, you cut them off and disconnect. Then you think, maybe I'll give them a call and get someone else who knows what they're talking about. So you call, you get a nice guy from India or Pakistan who kindly walks you through the same rigmarole. Restart the base, pull the batteries out and use the power cord, do a hard reset, unplug it all and start all over. Oh, that didn't work? Well then, pull your network apart and reboot it all. Still not working? Try changing the wireless channel in your 2.4 band to 9. No? Try channel 11. No? Ok, go into your router and make sure you can use port 443, 123 or 80. Still won't sync? Call your ISP and ask them if for some ungodly reason they're blocking any one of the above mentioned ports.

Are you serious? Is this garbage so convoluted and poorly thought out that I have to plug my nose, hold my left ear with my right hand and hop on one leg to get it to work? Really. This system is beyond ridiculous. Either that or Netgear has so many faulty units out there that most of us just think it can't be that bad that so many complain so we torture ourselves anyway until we finally wake up.

So many people have complained that their cameras won't sync it's no joke anymore. If Netgear can't write firmware that can actually work without an act of congress just to hopefully make it see it's own base station then Netgear should never have stepped into the home security arena.

Yah, yours may have worked. But most don't, either due to defective junk out of the box or defective firmware that can't find itself or operate through a standard home network.

Hey Netgear, stop patronizing the public and either fix the junk you're selling or learn how to write secure firmware that understands the environment it's supposed to operate in.

As for mine? Bought it today, going back to Costco tomorrow. Strange how this is the first time a door greeter advised me to save my receipt in case I need to return something. They must see these things coming back as fast as they walk out the door. I only hope Costco isn't taking a bath on this garbage because they don't deserve it.

[JamesC]

TitleistPro,

I apologize for the poor initial experience. From the sound of it, your're having trouble getting your cameras to sync. Could you provide details as to the camera and base station LED behavior when you're attempting to sync? This may help us better understand why you're experiencing an issue.

JamesC

[TitleistPro]

The only reason I even came back to the forum is due to the email I just received.

James, the cameras went back to Costco the very next day. I don't have the time nor inclination to mess around with problematic hardware/firmware that has a reputation for failing to sync, dropping connection and generally poor performance in terms of reliability and networking.

The camera and base station behavior mean nothing, the cameras fail to sync no matter what remedy was tried. The base station and camera lights worked as they should, telling me "sorry charlie" we can't see or recognize our own devices. The base showed up on the web, the cameras never synced. And to listen to customer support tell me the cameras sync directly to the base station and not through the router yet those support specialists are telling me to do things like change my wifi channels etc.

Without knowing how they work, they merely rattle off a script, can't explain the processes involved or how the sync occurs, they just want you to revamp your router and call your ISP to blame them for "ports" not being open.

Had they eventually synced I would have had zero confidence in the network reliability of these devices and base.

I'm one of the many James, one of the many who got fed up and sent them back where they came from. They didn't even ask why, they just took them back and issued the credit. Speaks volumes.

[Jjoe]

I have had Arlo for 2 years. It has lost connection frequently. I have spent hours upon hours resyncing and troubleshooting. Wasted so much time I loathe myself for keeping it. And the two wireless cameras cost me a fortune in 123 batteries. I would never recommend Arlo. Before reading this forumi thought it was just me or my internet.

[Louis-Marc]

Cameras will NOT sync with baystation. Brand new purchase - three hours later - having tried multiple methods of syncing and different PC's, Cellphones, MacBooks, iPads - rebooted, deleted, re-installed, re-set, connected via USB, firmware update etc etc etc etc Still no hardware connections!!!

We're on a 20Meg Unlimited Fibre network -so problems on our side...

Please help!!!

Why do we pay a premium for the state of the art system and the hardware can't even talk to each other?

So much for Live Chat???

We need assistance.

Regards

Louis-Marc

[jguerdat]

Have you claimed your base first? Nothing will work before you do that. Also, what are the base LEDs showing?

And why on earth are you posting personal information in an Internet forum?

[Louis-Marc]

Sorry about the personal info -so desperate for someone to contact us...

Yes I have claimed the first Base Station and i have I named it and the system has picked up the model and seriel number etc etc.

Then it automatically heads me into setting up cameras - does the correct hardware green lights and then blue lights and then it says finish and I think I'm all there - and then the device doen't refelct on our profile.

Just the Add Device icon again...

Very frustrating

[Louis-Marc]

I can even - activate the alarm from the laptop...

So there's something working - just camera's not syncing..

[jguerdat]

Found your thread as I mentioned in your PM. 🙂

First, turn the base off and on. What do the LEDs on the base show? Reinsert the batteries in the cameras. You don't need to use the Add Device button to sync the cameras - simply briefly press the sync button on the base (don't hold it) and then press the sync on the camera. Did that work? If not, what do you see on both the base and camera?

[thuy]

So many people having same problem syncing camera's, we cannot all be stupid, absolute rubbish product and they should not be selling it, so frustrating.

[reachshivas]

Facing the same issue, I am going to return these cameras back to costco and will let them know how much time I have wasted on this. Hopefully other costco members learn from our experience.

[ShayneS]

@thuy

@reachshivas

What exactly is the issue you are experiencing? Can you provide some details.

[Giacom8]

so i had the same issue and was a bit frustrated. have contacted customer support via chat who took me through all the conventional steps (remove/re add base, take batery out of camera ecc ecc) nothing worked. Didnt fiddle with router settings. 

The tip that seemed to work in the end was the following.

disconnect the base from the router and bring it to another room with one of the cameras.

go through syncing (press base button, then camera button)

that worked for me.

repeat for all the cameras

bring base back and connect to router.

all devices appeared on app.

hope this helps