Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.
Arlo Community

Arlo Pro cameras won't sync to base and show offline

Reply
Discussion stats
  • 1 Reply
  • ‎2019-10-18 09:59 AM
  • 384 Views
  • 0 Likes
  • 2 In Conversation
Hunt5
Follower
Follower
‎2019-10-18 09:59 AM

App showed cameras offline, only power and camera lights were on.  Reset base and internet light came back on but camera light did not.  Have tried resetting base, unplugging power and internet cord, taken batteries out of camera, syncing camera (flashes orange), removing device and trying to add it back but can not add it or sync it. 

Labels:
0 Likes
Reply
Message 1 of 2
384
1 REPLY 1
StephenB
Guru Guru
Guru
‎2019-10-19 08:41 AM

Perhaps try support next: https://www.arlo.com/en-us/support/contact.aspx

0 Likes
Reply
Message 2 of 2
355
Discussion stats
  • 1 Reply
  • ‎2019-10-18 09:59 AM
  • 385 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.