Arlo Pro cameras not detecting motion since going to new App and Arlo Secure

[IdahoTowerMan]

I just realized today that the Arlo Pro cameras I have are no longer reliable in detecting motion. The Arlo Pro 2 and the 5S seem to be doing ok. I tried deleting and reinstalling the Activity Zones, but I can almost walk around the entire area in front of these cameras and 'maybe' get one or two notices.

My system goes through the Base Station VMB4000r3.

I had no issues before the new app release and moving to the new Arlo Secure plan.

Anyone else experience this?

[jguerdat]

The app and plan don't affect motion sensitivity. Have you tried increasing motion sensitivity in the camera settings under Default Mode Settings?

[IdahoTowerMan]

I mentioned the app and the plan change merely because things seem to be quite different since the new implementation. The camera positions have not changed but notices have decreased significantly. I can walk in and out of my front or back doors, move around in circles, and I will get not one single notice. The cameras are pointed in a way to catch multiple doors, but to even get a notice, I have to almost be directly in front of the camera now. It's like the activity zone is a useless function.

The test mode is no longer in the app either, where I used to be able to watch the amber light to see if the camera responds. It seems no matter what I've tried, the camera only responds to activity at a minimum, and not throughout the entire activity zone like they did before.

I have a second 5S that I am going to try to replace where one of the Pro cameras are now currently. I am curious if the newer camera will work throughout the entire activity zone. I'm charging up that camera now. I was going to use this in a different location, but if the older Pro cameras don't function like they used to, they are basically not worth having in the system.

[jguerdat]

Check the Pro cameras' settings in Default Mode Settings and increase the motion sensitivity. Any better?

[IdahoTowerMan]

Ok. I did increase the sensitivity but it did not change. 

I changed out the Pro to the 5S, and I’m getting similar result's. 

I also found the motion test option, completely missed it. The amber light does not activate in areas when I move around. 

I have to leave for work now, but I have a couple of photos to post when I get back to inquire about the activity zones.