Arlo Pro camera not syncing with base station Vmb4000

[mpedrick]

Have the three light base station (VMB4000).  Power and internet are green.  Camera light is Amber.  Unable to sync.  Even have tried taking battery out of camera and reinstalled.  When I do sync it blinks green like it is syncing, then turn Amber.

After being on hold with Arlo support for over 25 minutes and 5 minutes on chat, I’m hoping someone else has had the same problem.  Doesn’t appear to be the base station, but then again, all 5 of my cameras are off.

thanks.

[ShayneS]

Hi @mpedrick

Are you still experiencing this issue with your camera not syncing? 

[mpedrick]

Arlo called me back and I was able to resolve. It was human error on my part.