Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Pro camera not detecting motion. Tried on motion detection test but no orange light on.

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Shaynect
Follower
Follower

Hi all, tried to do motion detection test with my camera. I had it even at on 100 percent detection but no orange light and no acknowledgement of motion. Everything else in the camera appears to work. Please help

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jguerdat
Guru Guru
Guru

Reboot the base. Remove the camera from Settings, My Devices and resync. Does the test work now? If not, swap at the store or open a case with support:

 

https://www.arlo.com/en-us/support/contact.aspx

adocorp
Apprentice
Apprentice
I have been issue with motion stop working for months and it's so annoying I am about to ditch these Arlo.. yes, removing the camera and resyncing fixes the issue temporarily but IT COMES BACK! This happens to random cameras .

Why do we have to constantly remove and resync to fix this?

Arlo support has no clue what causes this. My Ring never had issues with this basic kind of function...