Arlo Pro battery percentage not displaying

[Lamchops19]

I recently added 3 Arlo pro cameras to my base station that already has 2 Arlo pro 2 cameras on it. The Arlo pro 2 cameras are displaying battery life percentages on the app, but it’s not showing the battery life for the Arlo pro  cameras. How can I fix this? I attached photos. 

 

[Dannybear]

One issue is the pro cameras may need a firmware update, look under the camera settings/info to see what version and if an update it allowed.

Also have you tried reinstalling the app?

[StephenB]

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@Lamchops19 wrote:

I recently added 3 Arlo pro cameras to my base station that already has 2 Arlo pro 2 cameras on it. The Arlo pro 2 cameras are displaying battery life percentages on the app, but it’s not showing the battery life for the Arlo pro  cameras. How can I fix this? 

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Do you see the battery percentage when you turn the Pro camera on?

[Lamchops19]

Yes I have uninstalled the app and reinstalled. I also removed all the pro cameras and reinstalled. I updated the firmware as well

[Lamchops19]

No, that is the issue I am asking about. The pro cameras are the only ones NOT showing battery percentage but the pro 2’s show battery percentages

[Dannybear]

Can you confirm that the problem cameras are the arlo pro series, the early arlo wire free cameras use four batteries.

[Lamchops19]

yes… I opened the camera and there is only one battery. It says pro 

[StephenB]

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@Lamchops19 wrote:

No, that is the issue I am asking about. The pro cameras are the only ones NOT showing battery percentage but the pro 2’s show battery percentages

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I was asking because your screenshot showed the Pro turned off.

[Lamchops19]

With the Pro on and off, it still doesn’t show the battery percentages and it doesn’t work unless it stays plugged in. With the pro 2 regardless if it is plugged in, on or off, it will show the battery percentages. I’m just trying to figure out how to get the pro to work showing the battery percentages 

[jguerdat]

Interesting because my two Pro cameras (no Pro 2s installed) show battery icons/levels with no problems. Which app are you using? Have you tried the web client?

BTW, you say the Pro doesn't work unless plugged in which would seem to be an issue with the battery connection. Have you cleaned all contacts?

[Lamchops19]

I have the Arlo app on an iPhone. The customer service chat doesn’t work because I don’t have a service plan. I have cleaned the battery contacts and it still doesn’t work.

[Dannybear]

What charger are you using to power the camera? You need the Qualcomm QC with 9vdc to charge the pro camera 7.2v battery. The 5v adapters will only run the camera but does not charge it.

If you have the correct charger you may need to trigger the camera charge circuit,

https://kb.arlo.com/000052305/My-Arlo-Pro-or-Arlo-Pro-2-battery-is-dead-what-do-I-do 

You can also try removing and reinstalling the camera.