Arlo Pro batteries are not charging or charging VERY slowly

[Dugie57]

System is barely a year old and batteries are not charging or charging VERY slowly.  Tried turning charger both sides and doesnt seem to make any difference. Any help would be greatly appreciated 

[jguerdat]

The Ultra cameras haven't been out for anywhere near a year yet.  If you mean a Pro camera, open a case with support and invoke your warranty:

https://www.arlo.com/en-us/support/contact.aspx

[HazzMatt]

It was the other poster that said that about over a year old

[Dugie57]

  Sorry    It is an Arlo Pro ?   VMB 4000  Model..

Batteries are not charging or charging at VERY slow rate.    Batteries are barely 1 yr old  Any help would be appreciated

[jguerdat]

Are you using the Arlo-supplied cable and charger? That can make a huge difference.

[HazzMatt]

I am absolutely using the Arlo supplied cables. Also, that same cable charges the other cameras fine. I set the camera aside for a day and moved the charger to a different outlet and turned the camera off. The camera charged up to 100% and over the next 12 hours after that, while still plugged in, started discharging and now down to 72% while still showing the charge indicator... While the camera is still turned off. Ideas??

[jguerdat]

Switch batteries between cameras to see if it's the battery or the camera. Then open a case with support:

https://www.arlo.com/en-us/support/contact.aspx

[Dugie57]

 Yes... I finally got them to charge but now  (weeks later)  I have having the same problem again.

[jguerdat]

Did you open a case using the link above?