Arlo Pro batteries are completely dead and not recharge. Batteries are 2 years full life expectancy?

[SPKCanada]

I purchased my Arlo Pro set in May 2017.  I have 4 camera on which all 4 batteries are completely dead and will not recharge at all.  I called Technical Support and was advised that the batteries only have a full life expectancy of 2 years - I was told that I would need to purchase 4 replacement batteries.  Is that accurate?  Do you have to plan on spending $50 per battery ($200 in total) after 2 years of use?

[jguerdat]

I suggest always recharging the batteries no later than the 15% when you should get a warning email about low battery.

If the batteries are totally dead, read the FAQ here about how to get them going again. They need to be plugged in 6 times or so to get enough charge in them to allow a full charge to happen. The simple way to avoid this is to charge proactively.