Arlo|Smart Home Security|Wireless HD Security Cameras
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Arlo Pro appearing on all devices except iPhone which I accidentally removed from.

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  • ‎2018-09-24 12:46 PM
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EdHamilton
Aspirant
Aspirant
‎2018-09-24 12:46 PM

While installing Arlo Solar Panel I accidently removed camera from iPhone while positioning. Yet camera is showing on all other devices except the iPhone on which it was accidently removed. How do I reinstall on this iPhone?. I have tried to add device, Actually going onto laptop and regranting access and turning off and back on. What is next?

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jguerdat
Guru Guru
Guru
‎2018-09-24 01:08 PM

You sync it like you initally did - briefly press the sync button on thebase (don't hold it) and then press the sync button on the camera. The camera should have a slow blue blink for several seconds followed by rapid blue flashing. You may need to restart the base if this fails.

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EdHamilton
Aspirant
Aspirant
‎2018-09-24 01:29 PM

 

Tried your recommendations, re-sync cameras, restart base station, this went well, also, lastly dumped arlo app and reinstalled, situation still the same,  camera shows on any device I log onto except the iphone i accidently remove it on.  Thanks for your response. 

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EdHamilton
Aspirant
Aspirant
‎2018-09-24 03:27 PM

To let you know what I did to recover deleted camera. I logged into Arlo app with an alternate email account and the camera now appears on Iphone. Not the perferred method, but I do have the camera back on this device.

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jguerdat
Guru Guru
Guru
‎2018-09-24 05:28 PM

Open a case with support here to raise awareness.

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