Arlo Pro - app and website indicate that the camera has not charged

[ChuckinDE]

The camera LED light is solid blue; however, the app and website indicate that the camera has not charged. There isn't any camera image—only the camera did not charge notice.

[JamesC]

ChuckinDE,

If you log out and log back in, do you still see the same behavior?

JamesC

[ChuckinDE]

Hi JamesC,
Thank you for the reply. No, did not help.
ChuckinDE

[ChuckinDE]

JamesC,
Yes, same behavior.
ChuckinDE

[JamesC]

ChuckinDE,

Are you charging the camera with an authentic Arlo charging cable?

JamesC