Arlo Pro: amber light blinks twice, Camera unresponsive.

[eknight]

Camera was working fine with about 50% battery remaining. 70 degree F weather outside. Camera went offline and will not respond or re-sync to base station. The amber light blinks twice quickly, pauses for approximately 10 seconds, then blinks twice again. I have tried charging it, removing and replacing battery, nothing seems to help. Any thoughts? The camera is 3 months old. My other Arlo cameras on this base station work fine. The only thing i have not tried is replacing the battery with a new one, but I feel like that should be a warranty issue. 

I have reviewed other questions and solutions within this community, no luck.

[TomMac]

You can remove the battery and just run the camera on the adapter and power cord... then sync

this would eliminate the possible bad battery

[eknight]

Thats a good thought, I believe I tried that combination, but will check again this evening to rule out a battery issue. 

[TomMac]

If it fails with the power cord AND you have removed the device then attempted to bring it back, then Contact Netgear Support would be your next step.

[eknight]

Thanks, I will give it a shot and/or contact Netgear and report back. 

[soreneck]

Have you resolved this issue eknight? I've got the pros for 7 days now, noticed that one camera went offline. Upon checking it has the same double blink.

[soreneck]

Ok just plugged the pro camera to USB. Battery has 1%. In 7 days? Shouldn't this last 3-6 months? It didn't even have any recordings done over the past week as it's located on the side yard!

[eknight · Accepted solution]

My issue was resolved by using the correct netgear-provided 12v charger. I assumed that all USB chargers are the same. When I finally dug around and found the original charger, everything came back to life as it should.

[JamesC]

soreneck,

How far away from the base is the camera? What is the signal strength like for the camera? Poor signal strength could cause the battery to drain faster than expected.

JamesC

[soreneck]

Hi James, the camera is not far, most of the time it has full wifi bars, occasionally I see 2 bars. Since charging to full last Sunday, the camera is still at 100% - it's been 3 days. I'll keep an eye over it over the next few days. Could be the cold weather? It's 5 degrees (Celsius) here night time.

[soreneck]

Something weird is going on with that one camera of mine - it went dead last night after a month. Same problem - 0% batt. It doesn't have much traffic - just twice a week. I can see that battery goes down slowly but when it hit 90%, it'll become 0%.

The thing is this camera is 5 meters away from the station and there are two more camera that's further away and doing 100s clips to date and their batt are at 80%.

I got a feeling that particular battery is faulty.

[JamesC]

soreneck,

You could try swapping the battery with one of the cameras that is behaving normally. This could help identify if it's a battery or camera issue.

JamesC

[majorhenderson]

How did you identify the original charger? I have about 20 of them and don't know which one came with the Arlo.

[jguerdat]

It says Netgear along with the tech data printed on the charger.