Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Pro Wont Sync With Base Station

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Jonnynumber5 Aspirant
Aspirant

I've had the Arlo pro 3 camera with base station for a few months and it has worked fine. I recently switched to google wifi and while I've had no issues with the base station or cameras. But when I purchase three more arlo pro cameras I cant get the base to recognize them. I also tried setting up a second base and that wouldn't connect with them either. I've been through the normal troubleshooting from arlo but no luck. Any thoughts?

Model: VMC4030 | Arlo Pro Wire-Free Camera
Guru jguerdat Guru
Guru

When trying to sync cameras, be sure to only briefly press the base sync button - don't hold it for 2 seconds.

 

For the base, where is the new base connected? I don't have a mesh network but it appears that sometimes you need to connect to the main router rather than a satellite. If that works, it may then work fine when connected to a satellite.