Arlo Pro - Video freezes a few seconds into recording 30-40% of the time
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I recently got a system, (2 cameras but only using 1 camera right now), and sometimes when it detects motion and records, I will go to the video and it will show 10 seconds, 20 seconds, 30 seconds (whatever I had it set for at that time) recorded, but when I go to play, it will play 1 - 3 seconds and then the video will just freeze for the remainder of the clip.
My base station and camera are about 20 feet from each other. Anyone have any suggestions? So far I like it when it works, but the fact that almost half the time the video does not get recorded is a huge problem. Thank you.
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As mentioned... more like server or flash problems on your end..
First thing is to change browser if on a PC... for me Fire Fox seems to work the best right now.
The distance of the cameras to the base have no bearing on play back on the local computer.
Playback comes from Netgears servers to you local machine and then just play.
If you are having trouble trying to fiq out if the video is damage or not, Download the video and then play it ( all local then ).
A very good open source player for free is VLC at http://www.videolan.org/vlc/
Morse is faster than texting!
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I really wish the support here would stop blaming the customer and their equipment for issues with this system. As a consumer of many years, this system is the buggiest piece of HW/SW I have ever experienced. So unless Arlo drops the price of these significantly, I really hope Arlo engineers are working tirelessly to make this product better.
I have experinced the same as the OP but then randomly everything works fine again. Then a couple days later another bug will pop up. For the price I don't feel I got my value worth, but I am keeping it as some surveillance is better than none. Please Arlo....wake up and pay attention to the feedback here.
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The issue isn't with the browser, it is with the encoding. I've done the playback on my phone, and on several browsers, and they all show the same thing, so the video was recorded / encoded wrong. TomMac, it appears you didn't really read my original post. I am not having a "how do I play these videos?" problem.
I think at this point I am just going to return the system and get a plugged in IP camera.
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I just wish my servers wouldn't always resolve to Ireland while I'm in the US. Transcontinental data transfers can open up all kinds of issues.
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Interesting...how do we tell what servers we are sending to? That could be a huge issue and the root of a lot of issues. (Pixalation, Lag, etc).
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ping Arlo.netgear.com
nslookup Arlo.netgear.com
traceroute (or tracert) Arlo.netgear.com
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Same issue here, I get a lot of pixelation and freezing when I watch viedos on my phone, laptop, iPad or even download directly from their website. Has anyone tried to view content from local sotrage off their Pro base station with interenet connection removed?
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I've talked to an engineer who told me that the EU has different/stricter privacy rules than the US so the use of EU servers is to keep that in check. However, I don't see how that applies to a system installed in the US except to minimize the number of servers in use so default to the lowest common denominator.
I'd love to see the difference when connected to a US-based server.
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I have had a similar experience with Netgear defaulting to user error. I purchased a 4 camera system last July and so far have had to return 2 cameras for defects. I purchased the Arlo Pro with audio last December and now it is malfunctioning and will most likely need to be replaced as well.
The system is great, when it works, but not even a year old and already having issues makes me regret purchasing this system.
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You do realize that the system has a one year warranty, right?
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