Arlo Pro Rechargeable Battery - One Year Warranty Claim Help

[Lisarfla]

The rechargeable battteries on all 4 cameras (indoor & outdoor) of my VMB4000r3 system are no longer holding a charge longer than 1 month.  The first time used, they kept charge for easily 3 months, but now they are down to 1 month. 

Camera firmware - 1.092.0.16_21159

Camera Hardware - H8

Base firmware - 1.10.0.8_22190

Hardware - VMB4000r3

Please provide info on how to file a warranty claim?

[TomMac]

Contact Support ( bottom of page )

[Lisarfla]

Hmmm ... contact support at the bottom of the page takes me right back to here (me typing this reply).  Send me the info please or the link.

Thx

[ShayneS]

Hi Lisarfla

Here is the link for support - Arlo Tech Support

[pc2k17]

There is most likely nothing wrong with your batteries. There is currently an issue with the firmware where batteries are draining abnormally fast. Arlo is aware and working on a fix. This issue has been reported in this forum many times. Some people are affected, others aren't. Hopefully Arlo will get a fix out soon for everyone experiencing the issue.