Arlo Pro Model No. VMS4330 - alert videos not playing from gmail notifications on Oppo mobile ph

[Mazza546]

I am in Australia. I have Arlo Pro Model No.VMS4330. I cannot get a gmail alert video to run on our mobile phones.....Oppo A73 (ColorOS v3.2) and Oppo F1s (ColorOS v 3.0.0). This problem started in the last few weeks (September 2019).  The gmail alert video runs just fine on my iPad and my IMac. I have downloaded the new Arlo app onto both Oppo phones and I can run the videos successfully from the arlo app library on both Oppo phones. It does not matter whether the phones are connected to mobile data or wifi, I am still unable to run the alert videos from gmail.

[Mazza546]

I have reported the problem to Arlo Support. Arlo case #41162729 created.

[JessicaP]

Hi Mazza546,

If you're still having problems where this is not working on WiFi and/mobile data, feel free to update the support team through your case so they can help you out further.