Arlo Pro - Library not recognizing new videos as “new” so no notifications on any iOS device.

[Coastalquad]

New videos don’t register on computer, iPad or iPhone.

[JessicaP]

Hey @Coastalquad,

Try to log out of your account on any devices you have currently logged onto and log on to one device only and try to see if you receive a video as new. If you're still having problems, try to reboot/power cycle your Base Station to see if that helps.

[Coastalquad]

Thx Jessica but the problem persists.  Frustrating.

[JessicaP]

What iOS version are you on for your iPhone and iPad? Have you tried reinstalling the app to see if that works?

[Coastalquad]

I am running iOS12.3.1 and have reinstallled the app twice.

[JessicaP]

When reinstalling the app, have you tried restarting your iOS devices to see if that helps too? 

[Coastalquad]

Yes, twice on each device,  As a side note, my wife who has granted access to the account gets instant notifications. 

[JessicaP]

I'll send you a private message to gather more information from you regarding this.