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Arlo Pro...I recently upgraded my cell phone and forgot to transfer my Arlo info. I cant sign on

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  • ‎2023-03-27 11:41 AM
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supv444
Aspirant
Aspirant
‎2023-03-27 11:41 AM

I upgraded my cell phone and forgot to transfer my Arlo information to the new cell phone. Arlo is sending a verification message to my old phone which I no longer have so I can no longer turn my cameras on or off.  Please tell me how I can add my new cell phone model to my account. My new cell phone is a Google Pixel 7 Pro.   Thank you.

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jguerdat
Guru Guru
Guru
‎2023-03-28 06:57 AM

Change the 2FA notification method to email when trying to trust the new phone.

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supv444
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Aspirant
‎2023-04-04 04:27 PM

Problem solved. Thanks for your help.

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