Arlo Pro - Get recordings on one phone, but no recordings on another device w/ no paid subscription

[arrrlooo]

Have the regular Arlo Pros.  Everything was working fine until a month or two ago.  On one phone, I'm able to receive and view all the recordings.  On a second device, I get the alerts, but when I click into the library, there are no recordings.  Already tried uninstalling/reinstalling the app.  Tried testing by doing some manual recordings, but those aren't popping up either.  

I'm confused on why it's working fine on one device and not the other (both iphones).  If it makes any difference, we have no paid subscription and extra data is stored on a USB drive plugged into the base station.  Tried working with support, but the few things we tried didn't work.  Took a while to get into the queue and had to go. before we could exhaust all methods.  

[TomMac]

Are the phones the same or different models/ ios versions ?

Are you using the same email/pw on both devices or have you Granted Access to the second phone ?

[arrrlooo]

Phone where it works:  iphone SE2020, ios 13.7

Phone where it doesn't work:  iphone 8, ios 13.7

We're using the same email and password for logging in.  Worked fine up until recently.  We've also tried the granting access option to see if that will help fix the issue - still no dice.  

[JessicaP]

Hey arrrlooo,

Is this also happening when trying to check through WiFi and/or cellular data? Have you tried restarting your iPhone 8?