Arlo Pro Doesn't Have Audio Or Video When Powered On

[rodzulu]

When I turn on arlo pro I have audio and icons but no video
Must exit and relaunch for video to activate

[ShayneS]

rodzulu,

Is this from a manually switched off state or is this when you access your Arlo Mobile App or Web Portal?

[rodzulu]

When switching camera on manually using Arlo app.

[ShayneS]

rodzulu,

Is the base station and firmware up to date? Have you tried to reboot the base station?

[pc2k17]

So you're saying, you open the Arlo app, turn a camera on using the switch in the app, and when you try to live view you have no sound or video?

Or are you saying when you turn a camera on it's not recording when triggered by motion or sound? If so, do you have rules in your modes setup?

Do you actually close the Arlo app after every use or do you just go back to your homer screen leaving the app in the backgropund? If you leave it in the background, try closing out of it each time your done using it. Cameras and modes seem to load better if you close the app completely after each use.

[rodzulu]

Yes I open the app and turn camera on using the switch that appears when the small gear ( setting ) icon above the camera frame is activated. The problem is intermentent, when switched on audio comes up but no video. I then switch the camera off and when I switch it back on both video and audio function properly. I close out the app and do not leave it running in background.

Thanks

[ShayneS]

rodzulu,

Does this intermittently occur when you are on WIFI or cellular data?

[pc2k17]

iOS or android? And which version? I've read when upgraded to iOS 12 the arlo app is having issues playing videos and/or live viewing..

[rodzulu]

iOS 12 latest 

thanks for the info

[rodzulu]

Wifi 

will monitor cellar to see if problem is there also 

[rodzulu]

As usual no resolution to issue with Arlo Pro . Seems as if firmware development just throws something out there to see if it works and is not even aware of issues they create.

[ShayneS]

rodzulu,

Have you contacted customer support regarding this? I have provided the link here for you.

Arlo Tech Support