Arlo Pro Battery Battery

[Jmarlo1]

I replaced the battery for my Arlo pro. I charged my new battery over night. I installed the battery and the app still says to charge the battery. Does anyone have any suggestions for this issue?

[Dannybear]

What app are you using, website, android or iOS?

The android app and website have previously had problems with battery status.

[Jmarlo1]

I’m using iOS. I deleted it and reinstalled the app also. Still getting the need to charge battery screen. 

[Dannybear]

Is the camera saying it is offline or just battery is low, what % is the battery?

[Jmarlo1]

My battery is 100% and brand new. This is the message I am seeing. 

This device's battery level is too low. Connect a compatible charger to charge the battery

[Dannybear]

Some things to try,

• Remove the battery from the camera for 10sec to reset it.

• Restart the Base station to force an update to your mobile app.

• Check if the same error appears using the arlo website login, my.arlo.com.

• Lastly try removing the camera from your account and add it again. Use the website app if you have difficulty re-adding the camera, use a pc connected to your local network.

[TomMac]

I replaced the battery for my Arlo pro. I charged my new battery over night.

Just in case.... the PRO requires a qualcomm type dual voltage charger that puts out 5 & 9v...

A normal usb adapter WILL NOT charge the battery. ( as the battery requires a charge up to 8.4 v )

So either use the original adapter ( read side to verify output voltage ) or use a qualcomm type ( usu the ones that allow fast charging ) with dual outputs

[Jmarlo1]

Thank you all for the help. I finally have my base station and camera back online!! 

thank you!!!