Why aren't my cameras picking up motion - they are not showing up in the "Mode" section of the app

[EcoDieselDave]

Who knows how to email arlo directly , that option with their message option literally disappeared as I was finishing the question to submit the message / email!!!

Please help as I trust this company hasn't gone Poor service & deleted the contact email/message option!

[jguerdat]

I was just able to replicate this. @JamesC, @DawnM, @ChristineT? It takes several seconds but typing a message will suddenly disappear and the resulting page has no email contact capability. Going back and trying again has the same result.

[EcoDieselDave]

Do you know a direct contact email since their system has been changed or has issues

[jguerdat]

AFAIK, there's no direct email contact. You could try the chat or phone contacts.

[JamesC]

EcoDieselDave,

What issue are you experiencing? If you provide more details we may be able to offer assistance here on the community.

JamesC

[EcoDieselDave]

Solar panels do NOT always charge cameras, or at times the software arlo put in the cameras that stops a person from using aftermarket charging components comes up even with ARLO solar panels saying connect an arlo charger, my solar panels get clear sun Numerous hours daily & should even charge with cloud cover like my home solar panels do.

[JamesC]

This could be due to placement of the panel. The error message could be due to the cable not being secure.

Take a look here for troubleshooting and placement tips: My Arlo Solar Panel is not charging my Arlo Go or Arlo Pro camera battery; what do I do?

JamesC

[EcoDieselDave]

I have tried all trouble shooting methods especially aiming & cord connections even swapping Components as I Have multiple cameras and panels , expensive equipment Name Brand should Not have such issue

[EcoDieselDave]

Does anyone know if you can actually essage Arlo/netgear now or is that feature dead & they are big Business now going to loose client needs

[EcoDieselDave]

Does anyone know if you can actually message Arlo/netgear now or is that feature dead & they are big Business now going to loose client needs

[jguerdat]

Use the Contact Support link at the bottom here for various options.

[EcoDieselDave]

When I click that Go to support & can see the drop us a line option it disappears & the page updates & poor that Drop us a line option is Gone only calling or chat is available & neither Is what I'm looking to do as I don't have time, I want to send a message

[jguerdat]

I see that now. Nothing we can do other than to use the existing options. @JamesC, any insight?

[JamesC]

EcoDieselDave,

I've opened a support case on your behalf, an agent should reach out to you as soon as possible.

JamesC

[EcoDieselDave]

Wow thanks James

Can you tell me why they deleted the message email option

[JamesC]

EcoDieselDave,

I've requested more information on this as well. I believe this is a display issue on the support page. I'll post an update once I know more.

JamesC

[JamesC]

Update:

In an effort to improve support efficiency and the overall customer experience we have altered the availability of our support options. Email support is still available when chat support is unavailable. 

JamesC

[Rshadoin]

When I sync the new cameras (Arlo first generation) up to my - working great - Pro 2 base and Pro 2 camrea, the cameras are not showing up on Mode when I click the pencil next to "Armed." I'm trying to get them to detect motion and i can't even get to their Rules. I have re-synced, removed batteries, etc.

Please help

[jguerdat]

Try power cycling the base. Also try a browser which may work better.