Arlo App doesn't work properly on iPad Gen 6

[Georgie7054]

In recent times the Arlo App on my iPad has not performed properly, while it runs OK on my iPhone. Attached are screen shots of the About screens of both the mobile device and the Arlo App, on both the iPhone and the iPad The iPad is a iPad 9.7 Generation 6. in recent times I have had problems with two apps on the ipad while the apps work fine on the iPhone, so am wondering if there is an integration problem with these apps with iPadOS 15.4 on this device

The issues are that on the iPad, when reviewing recorded videos, (1)  gestures to zoom in/out the video do not work (2) the progress slider cannot be accessed to re-position the point in the video being displayed, and (3) the app does not respond while on the Library tab or while showing a video, to a swipe up to be able to show all running apps, so have to double press the button to get to display all apps so I can then swipe up again to unload them

[ShayneS]

Have you tried iOS 15.4.1 and Arlo app v3.6?

[Georgie7054]

Thanks for your reply.

Yes I have, 15.4.1 was offered to me yesterday, and after updating I, the first thing I did was go to the App Store and look for an update to the arlo app, for which there wasn't one, and went and tested again and no improvement.

Remember this only happens when viewing recorded videos in the library. Occassionally I can get some response to the zoom gestures, but rarely and it seems to depend on where my thumb is around the video border, but NEVER am I able to grab and reposition, e.g. to skip of replay, the progress bar, yet all is fine in LIVE video.

Additionally, it is only in the Library screen (fine if I go to the devices or settings or modes screens) that the integration with iPadOS breaks down when swiping up, and instead of going to the view of loaded apps, I get this little up arrow tab at the bottom of the screen and I have to use double click of the button instead of the swipe up. 

I'll try to attach a screen shot, but attachments didn't work when I first posted this issue, so if it's not there I'll try an attachment without a message and if that doesn't work, you'll have to visualize what I am saying

[StephenB]

Have you tried this with the iPad in both landscape and portrait orientations?

The progress bar issue only occurs in portrait (that has been reported here before).  Not sure about the others.

[Georgie7054]

Ok, an iPhone by its nature is basically used in portrait (short edge of the device upwards), whereas an iPad by its nature is basically used in landscape (long edge of the device upwards) so my response is within these definitions of portrait and landscape.

On an iPhone, I have NO issues at all (iPhone 7 Plus) is either portrait or landscape.

On my iPad (iPad 9.7 6th Gen) the three problems are and are only when in the library looking at recorded video, i.e. no problems with watching live video....

1) gestures to zoom don't work, i.e. can't zoom in the video (on occasions get some response but effectively unresponsive and unusable)

2) Can't grab and reposition the progress bar to change position in a playing video, and

3) swiping up to show all loaded apps does not work and instead shows a small tab at the bottom of the screen with an upward facing arrow in it (see attached screenshot in previous post).

So, in relation to portrait or landscape

All three issues exist with the iPad in Landscape, which gives the best sized video despite not being able to see the icons or date/time information stupidly placed over the video instead of the background band above the video!, whereas

In Portrait, where all icons and information are placed on the background where they are readable rather than on the video, none of the issues exist although the gestures are a bit 'sticky' and not as responsive as with the live video

Hope this helps with some technical support that might fix the app

[ShayneS]

Thanks for the update and detailed info. I have notified the Dev team and I will provide another update as soon as possible. 

[ShayneS]

The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.