Arlo App Login Not Working 12/20

[mamarcac]

12/20/2019 App hasn't worked all morning. @ShayneS @JamesC Can someone please investigate. Down Detector shows others having the same issue. Web portal works. App doesn't.

[jguerdat]

Working here (Rochester, NY) and as far as I can tell hasn't had problems. Where are you? Which app? Have you tried both cell service and WiFi? Maybe it's a service issue.

[mamarcac]

I think the new app update is causing some issues. Can't set my Security Lights since the update, there's definitely something wonky with the app. Going to uninstall and go to a previous version. I really wish Arlo would vet their app releases better. No changes on my end and the app update breaks stuff.

[mamarcac]

Even on older app versions, On LTE the app literally won't load. At home on WiFi I don't have issues. This just started happening. There's a Reddit post about it. Did Arlo change something on their backend to cripple the app on LTE?

[jguerdat]

I can log in every time on WiFi or cell service. It's not a widespread issue so use the Contact SUpport link at the bottom here.

[mamarcac]

https://community.arlo.com/t5/Arlo/Latest-App-Runs-Slow/m-p/1745990#M73509

I even did a factory reset this weekend with no improvement -- prior to last week it was fine with no changed on my end, so how is this possibly anything we the users are doing...

[mamarcac]

Closing my own thread, this was all on Arlo's server end...all of my time wasted for nothing. Good times!!