App isn't working when trying to arm the system. Keeps getting "Getting Information"

[cnemoreland]

My app isn't working on iphone or ipad when I try to arm the system. Just keep getting the "getting information" message but it never loads to the area where I can arm / disarm the system.

[StephenB]

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@cnemoreland wrote:

My app isn't working on iphone or ipad when I try to arm the system. Just keep getting the "getting information" message but it never loads to the area where I can arm / disarm the system.

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Do you still see this after rebooting the iphone?

Do you see the cameras and base when you log into my.arlo.com on a PC?