Arlo|Smart Home Security|Wireless HD Security Cameras

App Update Not Communicated

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paddos Apprentice
Apprentice
Does Arlo communicate when new app update changes functionality? Just spent an hour with customer support related to base units no longer visible as device to find out an update to app changed how to activate alarm in base unit.
Model: VMC4030| Arlo Pro Wire-Free Camera
JamesC Community Manager
Community Manager

paddos,

 

These notes are available in the release details in the app store prior to updating your Arlo mobile app.

 

You can also find these release notes on the community shortly after they become available in the app store: Release Notes - iOS App 2.4.7 - 7th March 2018

 

JamesC

paddos Apprentice
Apprentice
JamesC,

Thanks for reply. You would think customer service would have been able to communicate the change. They were not aware of change either. There is still a live streaming issue with latest release. Only works occasionally. Looks like it is live but stuck on last image. Can see others having same problem on iOS devices. Solution coming????
Model: VMC3030 | Arlo Wire-Free Camera