Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Adobe Flash player Settings box in live feeds

This occurs in both Arlo and Arlo Pro cameras. While live viewing, an Adobe Flash Player settings box is in every camera when opening for viewing. Inside the box it says "Local storage, Allow Arlo.Netgear.com to store information on your computer". At bottom inside box it has Allow or Deny which you cannot check either. How is this fixed? This only occurs when viewing on our Apple Air laptop, NOT on any other computer, phones or pads.

Thanks

Model: VMC4030| Arlo Pro Wire-Free Camera
Message 1 of 33
Community Manager

Re: Adobe Flash player Settings box in live feeds

Wolverine63,

 

It's not clear what you are describing. Can you provide a screenshot of what you are seeing?

 

JamesC

Message 2 of 33

Re: Adobe Flash player Settings box in live feeds

I'm getting the same Adobe Flash player settings box in my live feeds as well when viewing the cameras on the web.  I attempted to post a screen shot but have been unable to.

 

It's a popup box in the middle of the screen. At the top it says "Adobe Flash Player Settings. Below it says "Local Storage Allow auto.netgear.com to store informaiton on your computer. at the bottom there are two "buttons" Allow and Deny. When you click on Allow, nothing happens.

 

My camera isn't shown in "Subject" options above.  I have VMS4430 Arlo Pro Wireless with four cameras.

 

Model: VMC4030| Arlo Pro Wire-Free Camera
Message 3 of 33
Guru

Re: Adobe Flash player Settings box in live feeds

This seems rare so it's likely something about your configuration. Open a case with support. 

Message 4 of 33
Hero

Re: Adobe Flash player Settings box in live feeds

I get the same thing using Edge and/or IE11 on windows 10 creators update at home. And on windows 7 computers at work running IE11. About a week or two ago, last time I tried the live feeds on my computer, live feeds worked fine in both browsers on both computers. Now I get the pop-up in the middle of the live feed asking to allow or deny flash local storage. You cannot click on either button and the pop-up never goes away.

 

I tried everything I can think of to fix it. Since it's happening to me on 2 different computers with 2 different operating system and others, even on apple operating systems, are having the same issue, then it seems unlikely to be a computer settings related issue.

 

Everything I read on this issue ponts to a coding error on the netgear page. Streaming video works for me on both computers for everything EXCEPT the arlo live feed streams. As mentoned above, worked fine a few weeks ago, no changes to either system, now has issues. Live feeds do work fine when viewing thru the app.Region Capture.jpg

Message 5 of 33
Aspirant

Re: Adobe Flash player Settings box in live feeds

Momentarily disable any Antivirus software and see if the problem goes away.

Message 6 of 33
Luminary

Re: Adobe Flash player Settings box in live feeds

Exactly the same problem...Edge and IE 11.  This is the only site where I have run into the problem

Message 7 of 33
Luminary

Re: Adobe Flash player Settings box in live feeds

This is also the only site where I can't set Flash properties with a right click.  Did they code to turn that off which also turned of left click?



 

Message 8 of 33
Community Manager

Re: Adobe Flash player Settings box in live feeds

DoriJC,

 

Do you experience the same issue when using Chrome or Firefox?

 

JamesC

Message 9 of 33
Luminary

Re: Adobe Flash player Settings box in live feeds


JamesC wrote:

DoriJC,

 

Do you experience the same issue when using Chrome or Firefox?

 

JamesC


No, don'y use either of those and don't plan to

Message 10 of 33
Hero

Re: Adobe Flash player Settings box in live feeds

I just did some testing and I figured it out.

 

To fix this issue, on windows 7,8, or 10.........

 

Open control panel > view by Large Icons > click on Flash Player > click on Storage tab > check box: allow sites to save information on this computer.

 

Since you set this setting to allow, when flash wants to save something, like on the arlo live feed, it doesn't ask permission anymore, it just saves it, and you never see the allow/deny popup box.

 

 

Edit: If your not comfortable with changing the flash setting to always allow, you can also leave the setting to ask permission, but then click on the "Local Storage Settings by Site" button > add > type in: arlo.netgear.com > add > set it's setting to Allow. Now flash will still ask permission for any site except arlo.netgear.com.

 

Hope this helps.

Message 11 of 33
Luminary

Re: Adobe Flash player Settings box in live feeds

Are you sure you did this via control panal?  Can't be done there and FLASH is not in programs as is an add-on to the browser.

Message 12 of 33
Luminary

Re: Adobe Flash player Settings box in live feeds

It's default location is C:\Windows\System32\Macromed\Flash but you can not, even as an administrator on Win 10 change any of it's permissions from there.

Message 13 of 33
Hero

Re: Adobe Flash player Settings box in live feeds

I'm a desktop engineer, I do this stuff all day long.............. I'm positive it can be changed in control panel. Here is a screen shot from my win7 computer, win10 computer is the same. Notice control panel in the background and the Flash Player (32 bit) applet.

Region Capture1.jpg

 

And while yes technically flash is a browser plugin, it still has a control panel applet that you can use to configure it. I suppose it possible a fresh install of win10 may not have this applet, not sure, I upgraded to win10 from win8.1, but every computer I checked so far has the flash applet.

 

Edit: here is what Programs and Features shows on my win7 machine (win10 doesn't show flash as an installed app).

Region Capture2.jpg

As I mentioned, it's possible that win10 fresh install doesn't have the control panel applet, in which case install Firefox, then install flash for it. I believe that will get you the applet in control panel.

Message 14 of 33
Luminary

Re: Adobe Flash player Settings box in live feeds

Your screen shot shows a big yellow triangle. I have worked with computers since DOS was the name of the game and Win 10 control panel has no programs,  that's not it's purpose.

Message 15 of 33
Luminary

Re: Adobe Flash player Settings box in live feeds

 

cp.jpgWin 10 Control panel which is the same as 8.1

Message 16 of 33
Luminary

Re: Adobe Flash player Settings box in live feeds

lol....now your post shows 2 yellow triangles.

Message 17 of 33
Hero

Re: Adobe Flash player Settings box in live feeds

And trust me, I've worked with computers way before DOS. Not sure why the screen shot didn't show, I saw other posts like that, maybe the site is having issues with photos today. Either way I DO HAVEa Flash Player (32 bit) control panel applet on windows7 and on windows 10. I just changed the setting and live feeds are working fine now.

 

And while the control panel doesn't technically house applications, many applications DO have a control panel applet. Flash does, at least for me. A control panel applet is different from an actual application. They usually allow to to configure OS level or application settings. Many apps have control panel applets.

Message 18 of 33
Hero

Re: Adobe Flash player Settings box in live feeds

Yours has a yellow triangle too. Site must be having issues. My win10 and win7 both look the same, with the control panel Flash Player(32 bit) applet. When I get home I'll try and post another screen shot. If you don't have it, see my previous post about installing firefox, then flash for firefox, and see if that bgets you the applet. Or when I get some time I'll search and see if there is a command line or script way to chnage the flash storage settings. Might even be a regsitry key/value.

Message 19 of 33
Hero

Re: Adobe Flash player Settings box in live feeds

If you don't have the Flash Player control panel applet......... here are two more ways to change the setting.....

 

1) Open File Explorer and browse to: C:\Windows\SysWOW64

Find the file: "FlashPlayerApp.exe" (or "FlashPlayerCPLapp.cpl" ---- this is the control panel applet), and click it to launch it. Change settings as desired.

 

2) Go to:

https://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager02.html#118539

This is an online version of the Flash Player Settings Manager. When it loads use the tabs at the top of the Settings Manager window to change the settings you need. The allow or deny is on the third tab (Global Security Settings).

 

Message 20 of 33
Hero

Re: Adobe Flash player Settings box in live feeds



DoriJC wrote:

 

cp.jpgWin 10 Control panel which is the same as 8.1



 

 

 

 

 

 

 

 

 

Your screen shot finally showed up. Um, I'm guessing you didn't actually read my earlier post where I said change the view to Large Icons....... when you go into control panel you have to click the drop down in the upper right called View By: and choose "Large Icons". If you have the flash player control panel applet it will then show up. Catagories view in control panel doesn't show anything but catagories, you have to choose Large Icons.

Message 21 of 33
Luminary

Re: Adobe Flash player Settings box in live feeds

Our photos are back and with no changes, FLASH now works.  I think they had a coding error. More than likely they had disabled both left and right click for both MS browsers.

 

Anyone else still having the problem?

Message 22 of 33
Hero

Re: Adobe Flash player Settings box in live feeds

I thought that at first, but doubt it now. I had the problem on 4 different computers, 2 at work, 2 at home. I changed the flash setting on the work computers and problem went away. Came home, tried the live video on home computers, still same issue. This was less than 30 minutes ago. Made the flash change and problem is gone.

 

In fact, I can change the setting in the Flash Player Settings Manager from allow to ask on the fly and the live video will either work correctly or show the flash pop-up. I can do it right now at will. Not a coding error. A flash player setting.

Message 23 of 33
Hero

Re: Adobe Flash player Settings box in live feeds

Just to add some more info. I just did some more testing. I reset my win10 virtual machine back to the first day win10 was installed on the VM. I then used edge to go to the arlo camera website. Logged in, couldn't view video, turn flash on in edge settings, click on video and edge shows a popup asking if i want to allow flash to run, I click allow. (this is not the flash allow/deny storage box we've seen, this is an Edge dialog box). Once I click allow, arlo.netgear.com gets added to the flash storage exception list in the Flash Player Settings Manager and it's setting is set to "allow" automatically. What I noticed on my computers is that the "allow" setting was somehow changed to "ask permission".

 

Since my live feeds worked last month and since this issue and change of the setting was across 4 of my computers and two different operating systems, I can only guess that a windows KB maybe for IE11/Edge or for flash that was for win7 and win10 changed the setting for some.?? Either way, hopefully this info helps others fix their issue.

Message 24 of 33
Luminary

Re: Adobe Flash player Settings box in live feeds

Well I didn't have to change anything and it now works.  Checked updates and I had no adobe updates or MS updates between yesterday and today.

Message 25 of 33