Adding geofence device to camera system (VMB4000 + 3 Pro Cameras)

[pcwenzel]

Hi,

My Arlo app just updated on my Android phone with all the new routines and automations.   

I had several old geofence devices in the app, so I deleted them all (with duplicate names, I couldn't tell which one was my Android phone).   

Now I can't find a way in the app to add my phone as the geofence device.  

What steps do I need to do to add my Android phone as a trusted device / geofence device?

Thanks!

[StephenB]

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@pcwenzel wrote:

I had several old geofence devices in the app, so I deleted them all (with duplicate names, I couldn't tell which one was my Android phone).   

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Were you doing this from my.arlo.com or from the phone?  The phone you were using would have been labeled as "your device". If you aren't seeing it in the list when you log into the app on that phone, then try uninstalling and reinstalling the app.

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@pcwenzel wrote:

What steps do I need to do to add my Android phone as a trusted device / geofence device?

---

Trusted is not the same as available for geofencing.  Are you saying that the phone is not trusted either?

• https://kb.arlo.com/000062289

[StephenB]

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@pcwenzel wrote:

I had several old geofence devices in the app, so I deleted them all (with duplicate names, I couldn't tell which one was my Android phone).   

---

Were you doing this from my.arlo.com or from the phone?  The phone you were using would have been labeled as "your device". If you aren't seeing it in the list when you log into the app on that phone, then try uninstalling and reinstalling the app.

---

@pcwenzel wrote:

What steps do I need to do to add my Android phone as a trusted device / geofence device?

---

Trusted is not the same as available for geofencing.  Are you saying that the phone is not trusted either?

• https://kb.arlo.com/000062289