Account Password Reset Email Not Received

[matthewfox]

Attempting to reset my father's account password and did not get the email.  Chatted with support and because he doesn't pay for the service, he cannot speak to a representative.  I'm in a circular loop with support. 

If I can't reset his password, we'll have to move to another security camera device.  Any ideas?

[gholland4]

Same issue here.  I have had my Arlo Pro's for about 4 years.  The email address I used to set up my account is no longer accessible and I cannot get any help in how to reset my username/email address, and password, because I cannot receive an email verification from Arlo.  I have been the circular loop as well.  Would be nice if there was a phone number to call because the AI support ain't cutting it!

[JamesC]

Are you following the instructions listed here to reset the forgotten password? https://kb.arlo.com/4377/How-do-I-change-my-Arlo-password

To reset a password, you must know and have access to the associated email address. If you do not know that information, you will need to factory reset the devices and create a new account.

JamesC

[matthewfox]

@JamesC yes, I have followed the instructions and have access to the email account.  The problem is that no email comes through.  Checked inbox, spam, junk, etc.

[JamesC]

matthewfox,

I will reach out to you in a private message to gather more information.

JamesC

[Jmsmartin]

Hello. I am having the same issue. I can be reached at. I’d appreciate your help. Thank you.