Arlo|Smart Home Security|Wireless HD Security Cameras

ARLO keeps saying wrong log-in info

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Khone Luminary

Here's the problem. I have security software that saves log-in info for all of my various accounts - bank, credit cards, ARLO, etc. and automatically enters that info when I access any of my accounts.

For about 1 week now, everytime I try to log in to my account the ID/Pasword is automatically entered by my security software. Now, ARLO says info is incorrect. So, I manually enter the password (same one in my security software) and I'm able to log in to my account. Not a real big deal - just a pain in the a___!!!

Why is this happening now when I never had that problem before.

Any ideas/suggestions appreciated.

Model: VMC3040|Arlo-Q HD Security Camera with Audio
Guru TomMac Guru

It's obv it's your security software...

So delete the saved data and resave it again... OR just don't use it

Morse is faster than texting!
Guru jguerdat Guru

First, remove the Arlo entry completely from your software and then add it back in, just to verify it's a clean entry.


Then, I find on some sites I have to click in the username or password box to get it properly filled. Don't know why and it's only on a few sites. I'm using Keepass2 as my password manager, if that helps.

Khone Luminary

Thanks for your response.

Did as you suggested. Still doesn't work.

So, I clicked on my link, when the log in page opened, I clicked on Forgot Password. When through the process of making a new log in password. Then, when I clicked on my desktop icon, ID/password automatically entered. Again, wrong. So, again, I manually entered the new password and my account opened.

Obviously something in ARLO/Netgear software that is doing this.

That's ok. I will continue to manually enter password. Pain in the a___!!!!!. Only site I have to do it.