ARLO PRO solar panel not charging

[LH1]

I have an ARLO PRO using the Arlo solar panels. Initially, the solar panels did their jobs and would show that they are charging.  Now under the device settings, there is a yellow triangle with a lightening bolt and down by the battery life, it shows a red battery symbol with an exclamation mark in the centre of it.  I have unplugged and re attached the solar panel charge cord/plug but it still reads the same and is not not charging.  I also used dialetic grease on the contact to ensure a good contact with the cord and camera.  The cameras are under cover and out of the elements and the solar panels are collecting sunlight.  This problem just started about a week ago.  Any suggestions would be appreciated.

[TomMac]

you could temp try the panel on another pro camera to see if its the camera or panel

and then contact Arlo support

[jguerdat]

The red exclamation point means the camera/battery temp has dropped below freezing. Li-ion batteries shouldn't be charged cold so the system prevents it.

[LH1]

thanks.  That makes sense as it is below freezing at night and has since warmed up above zero when the sun comes out.