Arlo|Smart Home Security|Wireless HD Security Cameras

ARLO PRO - Pésimo soporte

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triada
Aspirant
Aspirant

Es una estafa comprar comprar este tipo de cámaras. Es imposible tener soporte directo de ARLO, tengo tres cámaras que compre en mayo 2021 y hasta la fecha no puedo usarlas.

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JuliaSl
Arlo Employee
Arlo Employee

Hola, @triada 

 

Gracias por su publicación. 

 

¿Podría describir exactamente cuál es su problema con las cámaras? ¿Por qué no puede conectarlas? ¿Qué tipo de error obtiene al sincronizar? 

 

Si está en Estados Unidos, en esta página puede encontrar formas de contactar con nuestro servicio técnico: https://www.arlo.com/en-us/support/contact.aspx

 

Un cordial saludo,

Julia

Equipo de Arlo

triada
Aspirant
Aspirant
Por favor necesito un número de teléfono para contactarme, su soporte mediante chat no da solución a mi problema varios meses.
triada
Aspirant
Aspirant
Adjunto el chat que nunca dan respuesta:
=====================
BOT: Hi, I'm Arlo, your virtual assistant. Please choose an option below or let me know how I can help.


USER: Troubleshoot an issue

BOT: Ask short, direct troubleshooting questions or tap a common one below 👇

USER: Installing an Arlo Device

BOT: Which Arlo device are you installing?

USER: Selected: Cameras

BOT: Which camera are you installing?

USER: Selected: Pro 4 (VMC4041P / VMC4050P)

BOT: I can help you with that!
To start with, how are you trying to connect your camera?

USER: Directly to Wi-Fi

BOT: OK. Let's start with the basics.
BOT: ✔️ Make sure your mobile device is connected to the 2.4GHz network of your router.
✔️ Make sure you are using the correct Wi-Fi password.
BOT: ✔️ While installing, make sure the Arlo camera is near your router.
✔️ Make sure your mobile device is not connected to a VPN.

USER: My camera still isn't being discovered

BOT: During the installation, the Arlo App will have you scan a QR Code and listen for a chime from your camera.
BOT: Do you hear the chime sound when scanning the QR Code?

USER: Yes

BOT: Is there any Wi-Fi filtering enabled on your router or modem?
Examples include: MAC Filtering, MAC Restrictions, DHCP Filtering, or Access Control
BOT: These type of filters or access control may prevent the camera from joining your Wi-Fi network.
Please contact your router manufacturer or ISP to disable filtering.

USER: The camera still won't discover

BOT: Next, let's try resetting your camera.
✔️ After the reset, try the installation in your Arlo App again.
BOT: Select your model below for the reset instructions
BOT: https://kb.arlo.com/000062438/How-do-I-factory-reset-my-Arlo-wire-free-camera
BOT: https://kb.arlo.com/000062346/How-do-I-reset-my-Arlo-Essential-Video-Doorbell
BOT: https://kb.arlo.com/1282685/How-do-I-reset-Arlo-Baby-to-factory-default-settings
BOT: ✔️ If the camera still does not discover after the reset, please contact our Support Team.

USER: Contact Support

BOT: I see you are having an issue registering your camera to your account.
BOT: Please enter the email address used to register for an Arlo account.

USER: edificiotriada@outlook.com

BOT: Lets check on a few more things before reaching out to support.
BOT: Let's locate the serial number and help register the camera to your account.
BOT: https://kb.arlo.com/000062026
BOT: Please enter the serial number of your camera trouble registering.

USER: A9FXXXXXXXXXX

BOT: Got it! Thank for entering the following number! A9FXXXXXXXXXX
BOT: I just need a few more pieces of information in order to connect you with a live agent.
BOT: What's your first name?

USER: Daniel

BOT: Please check your email and copy/paste the one-time verification PIN to continue.

USER: 663404

BOT: Please clarify/restate the question that I was not able to address, so the Arlo expert can review.

USER: Can't use the Arlo Cams.

BOT: I'll send the following details to an Arlo Expert to review.

Name: Daniel
Email: edificiotriada@outlook.com
Product Name: (Pro 4 (VMC4041P / VMC4050P))
Question: Can't use the Arlo Cams.
BOT: Along with the serial number that you are having trouble registering.
Serial: A9FXXXXXXXXXX