Arlo|Smart Home Security|Wireless HD Security Cameras
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ARLO PRO ADD ON GOING OFFLINE

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TristanCM
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I bought two Arlo camera system. The Arlo PRO with 4 cameras and the other one with 1 camera. 

 

The add on camera in the first system is going offline even when placed along side the station; I am really upset now.

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jguerdat
Guru Guru
Guru
Try power cycling the base and remove and reinstall the battery in the camera. Remove the camera from Settings, My Devices and resync. Any luck?

A possibility is that either the camera or battery is to blame. You can switch batteries around as well as power the camera via the power supply and cable to see if that helps. However, if either is bad you'll need to either open a case with support or swap at the store.