5 Phone Calls & 4 Hours Later, I Finally Received An RMA email

[tkat79]

Dont bother buying their crap.  When you need support, their support is pure junk.  After 5 phone calls and 4 hours later, I finally received a RMA email.  Groundhog day big time, having to explain the same thing to every tech, you'd assume they'd have some really nice ticket tracking software being a multi billion dollar company.  

Never again, Netgear, never again.

[JamesC]

tkat79,

I apologize for the poor experience. I am glad to hear you were able to receive the RMA information. If you need any further assistance, please let us know.

JamesC

[MikeArmistead]

Ha!  Yeah I got a RMA number, but I never got the replacement.  No joke, I would rather talk to Comcast and AT&T at the same time than deal with Netgear Support again.  I've had 2 case numbers and keep getting told that it is a software update "at the warehouse" that's causing the issue.  3 weeks and no resolution.  You get left on hold for a ridiculous amount of time.... I'm on an online chat with them right now.  No resolution.  No replacement.  I'm stuck with a $180 paperweight and they get to keep my money.  I've returned my Netgear modem over this.  I will never by another Netgear product.  They're great when they work.  However, as soon as they prove defective, they drop the ball. 

[MikeArmistead]

I keep getting told that they're updating their systems and that's the issue.... For 3 weeks. I've had a RMA number for a while with the promise that Netgear will send my replacement with expedited shipping and a prepaid return label. However, they can never give me a date because of "the warehouse". I even had an "expert" laugh at me and my issue. No joke. This woman laughed at me. I will never buy another Netgear product. I just wanted my defective camera replaced. I've never had anyone in customer service laugh at me before.

[JamesC]

MikeArmistead,

Do you have the case number for your RMA? Please send me a private message with the case number along with your email address that you use to log in to your Arlo account and I will escalate your case as needed.

JamesC

[MikeArmistead]

My case has allegedly been escalated 5 TIMES NOW. I don't believe you out anyone else at Netgear is going to actually do anything about my case or RMA.

[cdholm]

How do I call support? Phone number please.

[jguerdat]

Use the Contact Support link at the bottom here and again on the new page. The 3rd page will have a pulldown with numbers for all supported countries.