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4PY1697RAD5AA Arlo Pro Cannot acess "live" remotly

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CarWash
Aspirant
Aspirant

The message reads "there was a problem establishing a connection to the media server"  This message appears when I click on "live" on my personal computer to access a "live" video.                                                             ' 

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CarWash
Aspirant
Aspirant

I recieved the message continuiously 1 day every time I tried to acess "live" camera.

I unpluged base station from internet and from power. Waited a few minutes, repliuged everything. Now works fine.

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JamesC
Community Manager
Community Manager

CarWash,

 

Do you always get this error or is it intermittent?

 

Do you see this same message if you try and access from the mobile app?

 

JamesC

CarWash
Aspirant
Aspirant

I recieved the message continuiously 1 day every time I tried to acess "live" camera.

I unpluged base station from internet and from power. Waited a few minutes, repliuged everything. Now works fine.